Garuda Indonesia: Operational Policy due to the impact Covid-19 Outbreak

Website: Garuda Indonesia (credit)

Passenger & Document Requirements  

Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:

• Ministry of Transportation Regulation No. 25 of 2020 concerning Transportation Control during the Eid Al-Fitr Season in the framework of prevention the spread of COVID-19
• Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 5 of 2020 concerning People Movement Restrictions
• Ministry of Health letter SE No. HK.02.01/MENKES/313/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and PSBB Regions
• Bali Governor Letter No. 550/3563/Dishub concerning Passengers Control in Bali Entrance
• DKI Jakarta Governor Regulation No. 47 of 2020 concerning Restrictions of Entering/Exiting DKI Jakarta Province in the framework of prevention the spread of COVID-19

Categories of people that are allowed to travel are as follows:

1. International Flight
   • Outbound Indonesia: requirements should refer to the state destination provision of the authorities which are provided on the IATA Travel Center here.
   • Inbound Indonesia: Exemption policy of foreigners that are allowed to enter Indonesian territory refers to the Regulation of Minister of Law and Human Rights No.11 of 2020, click the button  Travel Restrictions to Indonesia below for detailed information.
     While there are no restrictions for Indonesian Citizens if it follows the document requirements. 
2. Domestic Flight
   • A person who works for Government Organization or Private Sectors who perform these services:
       -  COVID-19 Handling Acceleration Services
       -  National Defense, Security & Public Order Services
       -  Health Care Services
       -  Basic Needs Services & Support
       -  Key Economic Function Services
   • Patients who need urgent health care/a person whose imminent family member is seriously ill
   • Condolences visit to an imminent family member
   • Special repatriation flight operations for the repatriation of Foreign Citizens, Indonesian Migrant Workers, Indonesian Citizens, Indonesian Students or special repatriation with government permits to a domestic destination 

People who are eligible to travel as above are required to provide the documents as follows based on their category and destination upon traveling.




Detail of each document is as follows:

1. Travel Endorsement from a Company/Institution
   • Public Civil Servants, Indonesian Army, Indonesian Police Force
     > Statement Letter to fulfill official duties/business trip that is authorized by the Official (min. Echelon 2)
     > Report of travel itinerary (departure schedule, activity rundown on the destination, return schedule
   • Employees of: State-Owned Enterprises, Regional Owned Enterprises, Task Forces, Non-Government Organization/Enterprises
     > Statement Letter to fulfill official duties/business trip that is authorized by the Director or Chief of the office
     > Report of travel itinerary (departure schedule, activity rundown on the destination, return schedule)
     > For passengers who don’t represent Government Organization or Private Sectors must include Statement Letter with a duty stamp authorized by the local Headman/Head of Village (Lurah/Kepala Desa)
   • Patients who need urgent health care/a person whose imminent family member is seriously ill
     > Reference letter from a hospital for the patient who needs urgent health care on the destination
   • Condolences visit an imminent family member
     > Family’s member death certificate
   • Repatriation of Indonesian Migrant Workers, special repatriation with government permits to a domestic destination
     > Reference Letter from Badan Perlindungan Pekerja Migran Indonesia (BPPMI)or Indonesian Government Representatives.
   • Repatriation of Indonesian citizens, special repatriation with government permits to a domestic destination
     > Reference Letter from Indonesian Government Representatives
   • Repatriation of Indonesian Students abroad, special repatriation with government permits to a domestic destination
     > Reference Letter from University or School
   • Repatriation of Foreign Citizens from domestic destination with the country of origin as the end destination
     > The end destination is required to be the same as passport domicile
2. Travel Statement Letter in Accordance with COVID-19 Control in Indonesia Can be downloaded and filled out here
3. Health Certificate with a non-reactive Rapid Test result
   in Bahasa Indonesia or English with maximum 3 days validity from the health facility issuance. If the Health Certificate as required on the above table cannot be provided by the passenger, there will be consequences and actions taken based on the airport authority measures.
4. Health Certificate with a negative PCR/Swab Test result
   With a maximum 7 days validity from the health facility issuance.
   - Domestic Flight: in Bahasa Indonesia or English
   - International flight: in English
   If the Health Certificate as required on the above table cannot be provided by the passenger, there will be consequences and actions taken based on the airport authority measures.
5. Bali Health Alert Form This form is required for all passengers with I Gusti Ngurah Rai Airport (DPS) as the end destination, it can be accessed on Bali local government page here.
6. DKI Jakarta Entry/Exit Permit (SIKM) This letter is required for all passengers with Soekarno Hatta International Airport (CGK) as the end destination. More information regarding this permit can be accessed on DKI Jakarta local government page here.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

Policy for Passengers to Wear Masks Onboard & in Airport Area

Garuda Indonesia requires passengers to put on a reusable non-medical mask at the airport and during flight.

Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card
Passengers with a flight destined to Indonesia and domestic flights within Indonesia are required to fill a Health Alert Card. For more convenience, now it is also available E-HAC (Electronic Health Alert Card) app for Android (see Playstore for download / link in Garuda Website). For those who don’t have the E-HAC app, Health Alert Card will be given on-board before landing.


For further information, you can open Garuda Website and contact the customer service via phone / chat / email.